One thing we’re particularly proud of here at Scan Film or Store is the relationships we build with our clients. Many of them stay with us for years, and we get to know them pretty well. Which is nice.
David Wilson Homes is one such client. They first came to us in 2012, to help them reassess the way they stored their archives. They’d been housing them in an off-site unit that was some distance from their offices, which means accessibility was an issue.
After asking lots of not-especially-interesting questions about their specific requirements, we were able to recommend our scanning service, giving them digital records they could not only access whenever they wanted, but saving them money on physical storage.
From sample scanning to staff training
The first thing we did was take a sample away and cost up their options. Then we had a meeting to discuss things like indexing, and the pros and cons of more vs less detailed indexing. We always to replicate our client’s existing filing system, you see, so they can find their electronic copies very easily indeed. Admittedly, it probably wasn’t the most exhilarating meeting they’d ever sat through, but they were very happy to have the choices laid out clearly and simply so they could make a sensible decision.
Once the decisions had been made, we got started with the scanning. There were around 90,000 documents in that first batch, but thankfully our trusty machines don’t tire or get paper cuts, so it all worked out very nicely indeed.
And then all that was left to do was to train up the David Wilson Homes staff so they’d feel really confident using their new online filing system – which was designed to match their physical archives to save too much confusion. And we’re pleased to report that the team were so pleased with the new system that they’ve been sending us batches of invoices and other files ever since.
Lovely words about our scanning skills
Of course, it’s easy enough to say why we think our clients are happy with our service – but far better to ask them to say it for us. Here’s what Maria Tyley, Divisional Accountant at David Wilson Homes, thought about the whole experience (and yes, we’re still blushing):
“It’s so much easier since we got our new system set up. Whereas before we’d go, ‘Oh I need that invoice!’ and then we’d have to go and get it from the storage, now within minutes I can load the hard drive up and we’ve got the information.
“The Scan Film or Store team are experts on what they do and the quality of what I get back is very good. If we need to print copies off for audit, they’re clear enough for that. Their speed and their return of information is excellent too. We’ve just sent them another 25,000 invoices to do within the last week and I know that within a few weeks it will all be done. And they’re very competitive in the market.
“I have to say they are amazing people. Mark keeps in contact with me but not in a pushy way – he genuinely cares. And if I need anything, I can email him and within hours he’s back to me with the information I need. The whole team is very good at keeping their clients happy. They’re just nice people to have working alongside you, and they really know their business.”
Well, you can imagine how happy it made us to hear that. After all, it’s our clients that make our business. Without them we’d just be sitting around staring longingly at our high tech scanning equipment and drinking far too much tea.
We’d love to help you like we’ve helped Maria and the rest of the team at David Wilson Homes. So if you have any storage or scanning needs – or data destruction, microfiche conversion or CD duplication, for that matter – drop us a line to see how we can help.